General information
Lyng Dal Hotel and Restaurant
Ryesgade 33
8680 Ry
CVR no.: 34442061
Phone: 86898269
Email: lyngdal@lyngdal-hotel.dk
Prices
At Lyng Dal Hotel and Restaurant, all prices are in Danish kroner and are stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.
Payment
Lyng Dal Hotel and Restaurant accepts payment with VISA-Dankort, VISA, . All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out/discontinued items. Gift cards cannot be exchanged for cash.
Right of withdrawal
There is a 14-day full right of return on items purchased in our webshop.
The period is counted from that day;
– Where you receive the order.
– Receives physical possession of the last item when it concerns an agreement for several different items, ordered in one order, but delivered individually or in several installments.
– Receives the last batch or last part in physical possession when it comes to an agreement for the delivery of goods consisting of several batches/parts.
– The first item in physical possession when it comes to regular delivery of goods over a specific period.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after purchase and you must return the shipment no later than 14 days after cancellation. The notification must be given by email at lyngdal@lyngdal-hotel.dk. In the notification, you must clearly indicate that you wish to exercise your right of cancellation. If you wish to return the item to us, you must fill out the enclosed Return Form and send the item to:
Lyng Dal Hotel and Restaurant
Ryesgade 33
8680 Ry
You cannot cancel by simply refusing to receive the goods without clearly notifying us of this.
Goods excluded from the right of withdrawal
The following types of goods are not included in the right of withdrawal:
Gift cards purchased on our website (www.lyngdal-hotel.dk)
– Goods that are manufactured to the consumer’s specifications or have been given a clearly personal touch.
– Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
– Goods that, due to their nature, are inextricably mixed with others upon delivery.
– Goods where the seal is broken.
– Non-financial services provided, if the provision of the service has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal ends when the service has been fully performed.
– Delivery of digital content that is not delivered on a physical medium, if the performance has begun with the consumer’s prior express consent and acknowledgement that he thereby loses his right of withdrawal.
– Newspapers, periodicals or magazines, excluding subscription agreements for such publications.
– Agreements concluded at public auction.
– Goods that deteriorate or become obsolete quickly.
Refund
If you regret your purchase, you will of course receive a refund of the amount you have paid to us.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase price.
If you exercise your right of withdrawal, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), without undue delay and no later than 14 days from the date on which we are informed of your decision to exercise your right of withdrawal. Reimbursement will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.
Privacy Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Telephone number
Email address
Information about what you have purchased
We process your personal data for the purpose of delivering the goods to you and to process inquiries regarding your purchase. The processing is carried out in accordance with the rules in our personal data policy for Lyng Dal Hotel and Restaurant. Here you can read more about how your information is processed, when it is deleted, and what rights you have as a registered user.
Complaints options – overview and links:
If you have a complaint about a product purchased in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority’s Complaints Resolution Center
Carl Jacobsen’s Road 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can file your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: lyngdal@lyngdal-hotel.dk